Frequently Asked Questions
Shipping Information
Where do you ship?
We ship to most locations across the country. Serviceable areas are automatically shown during checkout based on your delivery pin code.
How long does shipping take?
Orders are usually delivered within 4 - 7 business days after dispatch. Delivery timelines may vary depending on your location and courier partner.
Do you ship internationally?
At present, we do not offer international shipping. If international delivery is essential, feel free to reach out to our customer care team and we’ll be happy to assist you.
How much does shipping cost?
Shipping charges, if applicable, are calculated and displayed at checkout before you complete your order. Free shipping is available on orders above ₹499. A restocking fee will apply in case of returns.
Payment Information
What payment methods do you accept?
We accept multiple secure payment options including credit cards, debit cards, UPI, net banking, digital wallets, and other region-specific methods available at checkout.
Why did my payment fail?
Payment failures can occur due to:
Incorrect card or UPI details
Insufficient balance
Bank server issues
Network interruptions
If the amount was deducted, it is usually refunded automatically within a few working days.
What should I do if my payment is deducted but the order is not confirmed?
In such cases, the deducted amount is typically reversed by your bank within 3–7 working days. If you do not receive the refund within this time, please contact our support team with your payment reference number.
When will I receive a refund for a cancelled or returned order?
Refunds are processed after order cancellation or successful return pickup. The amount is credited back to your original payment method within 5–10 working days, depending on your bank or payment provider.
Who can I contact for payment-related issues?
For any payment concerns, please contact our customer support team via email, phone, or live chat. Share your order ID and transaction details for faster assistance.
Order Returns
What is your return policy?
We accept returns on eligible products within 7 days of delivery. Items must be unused, unwashed, and returned in their original packaging with tags intact.
Which items are eligible for return?
Most products are eligible for return unless marked as non-returnable on the product page. Certain items like innerwear, personal care, or customized products may not be eligible due to hygiene reasons.
How do I initiate a return?
You can initiate a return by:
Logging into your account and selecting the order
Clicking on “Return”
Choosing the reason for return
If you checked out as a guest, please contact our customer support team with your order ID.
Is return pickup available?
Yes, return pickup is available for most locations. Once your return request is approved, our delivery partner will pick up the item from your address.
Do I have to pay for return shipping?
Return shipping is free for damaged, defective, or incorrect items. Shipping charges may apply to other returns.
How long does the return process take?
After the item is picked up, it usually takes 3–5 working days for inspection. Once approved, the refund or replacement will be processed.
What if my return request is rejected?
Returns may be rejected if:
The item is used or damaged by the customer
Original tags or packaging are missing
The return request is raised after the return window has expired.
In such cases, the product will be sent back to you.
What if my return request is rejected?
Returns may be rejected if:
The item is used or damaged by the customer
Original tags or packaging are missing
The return request is raised after the return window has expired.
In such cases, the product will be sent back to you.
Have a question?
If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.
Please allow 06 - 12 business days from the time your package arrives back to us for a refund to be issued.